M9my Privacy Policy — Your Personal Data Protection

1. Introduction

Welcome to the m9my Privacy Policy page. We understand that your personal information is invaluable, and we do not take this responsibility lightly. This document explains in detail how m9my collects, stores, uses, and protects your personal data when you use our platform — whether through the website or mobile app.

This Privacy Policy applies to all users who register, browse, or interact with any part of the m9my platform. By using our platform, you acknowledge that you have read and understood this policy. If you have any questions, our support team is available to help at any time.

2. Data We Collect

M9my collects your personal data through several channels to ensure a smooth, secure, and personalised user experience. We only collect information that is strictly necessary for the stated purposes.

Data You Provide Directly

Automatically Collected Data

When you use the m9my platform, our systems automatically record certain information for security and service improvement purposes:

• IP address and general geographic location information
• Device type, operating system, and browser version
• Pages visited, session duration, and navigation patterns
• Login and logout times and dates
• Deposit and withdrawal transaction logs
• Game usage data including wagering and play duration

3. How We Use Your Data

Every piece of data we collect has a specific and clear purpose. m9my does not use your data for purposes unrelated to providing our online gaming platform services.

4. Information Sharing

M9my does not sell, rent, or trade your personal data to any third party for marketing purposes. However, there are certain situations where we need to share your information with trusted parties to keep the platform running properly.

Parties That May Receive Your Data

• Payment service providers — to process deposits and withdrawals securely via FPX, e-wallets, and other payment methods
• Third-party game providers — minimum information required to verify eligibility to play and resolve game disputes
• Cloud and computing service providers — for data hosting that meets high security standards
• Audit and compliance team — to ensure the platform complies with all applicable legal requirements
• Relevant authorities — when required by law or in the course of a legitimate criminal investigation

5. Data Security

Protecting your personal data is the highest priority at m9my. We continuously invest in the latest security infrastructure to keep your information safe at all times.

Here are the security layers we use to protect your data:

• 256-bit SSL encryption on all communications between your device and m9my servers — your data cannot be intercepted in transit
• Database-level data encryption for sensitive information such as financial details and KYC documents
• Two-factor authentication (2FA) available to all accounts to add an extra layer of protection
• 24/7 security monitoring by our IT team to detect and respond to any threats promptly
• Regular security audits by independent parties to ensure our systems consistently meet the latest standards
• Strict internal access controls — only authorised personnel may access user data, and every access is logged

6. Cookies and Tracking Technologies

The m9my platform uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and deliver more relevant content to you.

Types of Cookies We Use

You can manage cookie settings through your web browser at any time. Please note that disabling essential cookies may affect certain features of the m9my platform.

7. Your Rights Over Personal Data

As an m9my user, you have certain rights regarding your personal data. We respect these rights and provide accessible channels for you to exercise them.

• Right of Access
  You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification
  If any of your information is inaccurate or out of date, you have the right to request an immediate correction.
• Right to Erasure
  You may request the deletion of your personal data, subject to applicable legal retention requirements.
• Right to Object
  You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability
  You may request your data in a machine-readable format for transfer to another platform if needed.
• Right to Restrict Processing
  In certain circumstances, you have the right to request that we restrict how we use your data while a dispute is being resolved.

8. Data Retention Period

M9my retains your personal data only for as long as it is needed to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

Generally, data retention periods are as follows:

• Active account data — retained for the duration your account is active plus any period required by law
• Transaction records — retained for a minimum of 7 years to comply with financial reporting requirements
• KYC Documents — retained for 5 years following account termination
• Support communication logs — retained for 2 years for reference and dispute resolution
• Anonymous analytics data — may be retained for a longer period as it cannot be linked to any specific individual

When your data is no longer needed and there is no legal obligation to retain it, we will delete or destroy it securely in accordance with industry-standard procedures.

9. Changes to This Privacy Policy

M9my reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. Any significant changes will be communicated to you via your registered email or in-platform notification at least 14 days before the changes take effect.

The "Updated" date at the top of this page will always reflect the latest version of this policy. We encourage you to review this page periodically so you stay informed about how we protect your information.

10. Contact Us About Privacy

If you have any questions, concerns, or complaints about how m9my handles your personal data, we strongly encourage you to contact us directly. Our privacy team is ready to help and will treat every enquiry with care.